UCCE Simple Integration Test

To confirm that Capacity Private Cloud is properly installed and integrated with a Cisco UCCE system, you can deploy the HelloWorld_ASR_TTS sample application, built with Cisco Unified Call Studio. You will also import the HelloWorld_ASR_TTS.ICMS script into the Cisco Unified ICM/CCE/CCH Script Editor.

This UCCE sample application exercises both ASR and TTS. It uses TTS to synthesize the prompt "If you can hear this prompt, please confirm by saying, yes," then uses ASR to detect the caller's response. If "yes" is detected, it synthesizes "You have successfully set up Cisco to work with LumenVox ASR and TTS. Thank you! Goodbye."

The application and script are attached at the bottom of this page. The steps below walk through deploying the application from Cisco Unified Call Studio to the Cisco Unified Customer Voice Portal and loading the script in the Cisco Unified ICM Script Editor.

Prerequisites

Deploy the Application to the CVP OAMP Server

From the Cisco Unified Customer Voice Portal server menu, choose Bulk Administration > File Transfer > VXML Application to open the File Transfer - VXML Applications page. Then:

  • Select the CVP VXML server you want to deploy the application to.
  • Browse to the HelloWorld_ASR_TTS.zip file and select it.
  • Click Transfer to upload the application.
  • Click Yes to confirm the transfer.
  • Click File Transfer Status to confirm the application transferred successfully — the status should read Success.

Cisco CVP File Transfer - VXML Applications page with the selected VXML server and the HelloWorld_ASR_TTS.zip file

Cisco CVP File Transfer Status page showing the application transfer with a Success status

Import the ICM Script

From the Cisco Unified ICM/CCE/CCH Script Editor menu, choose File > Import Script to open the Select Script to Import dialog. Then:

  • Browse to and select the HelloWorld_ASR_TTS.ICMS script you downloaded.
  • Configure a Dialed Number for the application.

Cisco ICM Script Editor with File > Import Script selected

Select Script to Import dialog with HelloWorld_ASR_TTS chosen and Files of type set to ICM Script (*.ICMS)

Configuring a Dialed Number for the HelloWorld_ASR_TTS scheduled script in the Cisco_Voice routing domain

Once the application is deployed to the Cisco CVP server and the script is imported to the Cisco Unified ICM/CCE/CCH server, call into the system to test the application.

Attachments

FileSizeDownload
HelloWorld_ASR_TTS.ICMS2.4 KBDownload file
HelloWorld_ASR_TTS.zip12.1 KBDownload file

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