• Support Information
    • Support Bulletins
    • Getting Started
      • Release Notes
      • Product Information
        • Speech
          • Product Guide
            • Languages
            • Voice Biometrics
              • Active Voice Biometrics
            • Integration
              • Media server and MRCP
                • Media Server Administration
                  • MRCP Developer's Guide
                    • Reference
                    • Media Server Configuration
                    • Grammars
                      • Writing Grammars
                        • Semantic Interpretation
                          • Definitions
                            • Example Grammars
                            • SSML
                              • SSML Developers Guide
                                • Reference
                                • TTS Phoneme Tables
                                • Voice Platform Support
                                  • Aspect
                                    • Asterisk
                                      • Installation and Configuration
                                        • Development
                                          • Basics
                                            • res_unimrcp.so
                                              • Generic Speech API
                                            • Avaya
                                              • Cisco
                                                • Dialogic
                                                  • Enghouse Interactive
                                                    • Genesys
                                                    • CPA
                                                      • CPA & AMD integration
                                                    • Technical Information
                                                      • Installation Guides
                                                        • Types of Setups
                                                          • Additional set up information
                                                            • Installation Videos
                                                            • Containerized Architecture
                                                              • Communication Protocols
                                                                • Administration & Maintenance Tools
                                                                  • Licensing
                                                                    • Data Management
                                                                      • Prometheus Metrics, Logging & Scaling
                                                                        • Maintenance
                                                                        • Troubleshooting
                                                                          • Troubleshoot Common Problems
                                                                            • Installation Problems
                                                                              • Grammar Problems
                                                                                • Media Server and MRCP problems
                                                                                  • Text to Speech
                                                                                  • Frequently Asked Questions
                                                                                  Knowledge Center
                                                                                    • Support Information
                                                                                      • Support Bulletins
                                                                                      • Getting Started
                                                                                        • Release Notes
                                                                                        • Product Information
                                                                                          • Speech
                                                                                            • Product Guide
                                                                                              • Languages
                                                                                              • Voice Biometrics
                                                                                                • Active Voice Biometrics
                                                                                              • Integration
                                                                                                • Media server and MRCP
                                                                                                  • Media Server Administration
                                                                                                    • MRCP Developer's Guide
                                                                                                      • Reference
                                                                                                      • Media Server Configuration
                                                                                                      • Grammars
                                                                                                        • Writing Grammars
                                                                                                          • Semantic Interpretation
                                                                                                            • Definitions
                                                                                                              • Example Grammars
                                                                                                              • SSML
                                                                                                                • SSML Developers Guide
                                                                                                                  • Reference
                                                                                                                  • TTS Phoneme Tables
                                                                                                                  • Voice Platform Support
                                                                                                                    • Aspect
                                                                                                                      • Asterisk
                                                                                                                        • Installation and Configuration
                                                                                                                          • Development
                                                                                                                            • Basics
                                                                                                                              • res_unimrcp.so
                                                                                                                                • Generic Speech API
                                                                                                                              • Avaya
                                                                                                                                • Cisco
                                                                                                                                  • Dialogic
                                                                                                                                    • Enghouse Interactive
                                                                                                                                      • Genesys
                                                                                                                                      • CPA
                                                                                                                                        • CPA & AMD integration
                                                                                                                                      • Technical Information
                                                                                                                                        • Installation Guides
                                                                                                                                          • Types of Setups
                                                                                                                                            • Additional set up information
                                                                                                                                              • Installation Videos
                                                                                                                                              • Containerized Architecture
                                                                                                                                                • Communication Protocols
                                                                                                                                                  • Administration & Maintenance Tools
                                                                                                                                                    • Licensing
                                                                                                                                                      • Data Management
                                                                                                                                                        • Prometheus Metrics, Logging & Scaling
                                                                                                                                                          • Maintenance
                                                                                                                                                          • Troubleshooting
                                                                                                                                                            • Troubleshoot Common Problems
                                                                                                                                                              • Installation Problems
                                                                                                                                                                • Grammar Problems
                                                                                                                                                                  • Media Server and MRCP problems
                                                                                                                                                                    • Text to Speech
                                                                                                                                                                    • Frequently Asked Questions
                                                                                                                                                                    1. Home
                                                                                                                                                                    2. Support Information

                                                                                                                                                                    Support Information

                                                                                                                                                                    When to Contact Technical Support
                                                                                                                                                                    Capacity Support Information
                                                                                                                                                                    Customer Responsibilities
                                                                                                                                                                    Logging a Support Ticket
                                                                                                                                                                    Software Downloads
                                                                                                                                                                    Support Requests & Case Severity
                                                                                                                                                                    Case Status
                                                                                                                                                                    Software Releases
                                                                                                                                                                    Feature Request Process
                                                                                                                                                                    Issue Escalation
                                                                                                                                                                    End User License Agreement (EULA)

                                                                                                                                                                    Support Bulletins

                                                                                                                                                                    Security Bulletin - 19th Feb 2026