Capacity Support Information

To contact Capacity Private Cloud Technical Support, please email us at support@lumenvox.com.

Capacity Private Cloud Technical Support will respond to, or assist in facilitating responses to, all questions or requests. 

Additional Contacts:

Support Standard Hours of Availability 

Technical Support self-help through our Knowledge Base System is available 24x7x365; https://privatecloud.capacity.com/

Standard Support is available during Capacity corporate offices standard business hours 7am - 7pm Central Time, and can be emailed to ps@capacity.com.

Capacity is closed in observation of the following Holidays: 

- New Year’s Day
- Martin Luther King Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve

After Hours Support

After-hours phone support is available as a premium offering with an additional cost. 

Severity 1 – Critical issues are eligible for After-Hours Support. Our definition for Severity 1 - Critical status is “A production system is down or severely impaired to the point where it is unusable.”  

Please consult with your Sales Representative for more information, regarding terms and conditions for after-hours support. 

Customers who have subscribed to after-hours support will be given a special phone number to reach our after-hours support team. 

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