Logging a Support Ticket
This article explains how to submit a support request to Capacity Private Cloud Technical Support and what information to have ready before reaching out.
Before Logging a Support Request
Before contacting Support, please search the Knowledge Base and API Documentation for your issue. Many common issues can be resolved through the articles available in the Knowledge Base. If you still need to open a support request, please have the following ready:
- A clear description of the problem.
- If you can reproduce the issue, clear step-by-step instructions on how to do so.
- A list of actions you have already taken in attempting to resolve the issue.
How to Log a Support Request
Support requests may be submitted via:
- Email (preferred): support@lumenvox.com
- Telephone: Call +1 858-707-7700 and ask for Technical Support
Severity 1 – Critical issues should be opened by phone to facilitate the quickest possible resolution.
If submitting a support request by email, please whitelist the following domains to ensure replies do not go to junk mail:
- @lumenvox.com
- @capacity.com
- @capacityemail.com
- @lumenvox.capacityemail.com