Case Status

Submitting Support Request Updates

Please provide updates to Technical Support if the status of your case changes. For example, if the severity changes, you find a workaround, or you learn new details about the underlying issue, notify Technical Support so we can update your support request.

Contact Technical Support and reference your case number. The case will be updated with the new details you provide.

Closure of Support Requests

You may close a support request if you feel the problem is resolved or you decide it no longer requires the attention of Technical Support.

Contact Technical Support to request that the case be closed.

Technical Support will close a support request upon email confirmation of case resolution.

Reopening a Support Request

To reopen a closed support request, contact Technical Support and reference the case number.