Portals Overview
Capacity Private Cloud provides a unified web portal interface for managing and maintaining your installation. The portals are the primary administrative surface for the platform, supporting both large multi-tenant deployments and single-tenant installations. Any function exposed through the portals is also available programmatically via the platform's REST and gRPC APIs — the portals exist to make day-to-day administration accessible without scripting. The portals can be accessed in English, Spanish, Portuguese, French and German.
The platform serves two user communities:
- Cluster administrators — Manage software deployment to tenants in large, multi-tenant implementations.
- Tenant administrators — Manage their own deployment at the individual tenant level or in smaller on-premises installations.
A Deployment represents a tenant-level instance with a unique Deployment ID used for licensing. Creating a Deployment with its ID enables product consumption through the portal.
Admin Portal
The Admin Portal is designed for cluster administrators and provides full lifecycle management across every licensed tenant on the cluster. Capabilities include:
- Deployment lifecycle — Create, edit, clone, import, and export deployments. Deletions are logical by default, with a Deleted Deployments view for restoring tenants or purging them permanently.
- Connection strings — Configure Redis, PostgreSQL, and MongoDB connections per deployment. Values are masked by default and revealed on demand.
- SSL/TLS certificates — Upload and manage certificates for each database connection.
- Admin Settings per deployment — Set file store policy (read-only mode, storage quota) and register custom Neuron models, custom acoustic models, custom language models, and custom TTS voices for the deployment.
- Cross-portal launch — Header actions on the Deployment Details page link directly to that deployment's Diagnostics, Configuration, and Deployment Portal — useful when an administrator has dual access.
Deployment Portal
The Deployment Portal is scoped to a single tenant and gives that deployment's administrators the tools they need to operate and tune the platform day to day:
- Dashboard and diagnostics — Review deployment status at a glance and run full system diagnostics. Diagnostics report findings per ASR and TTS language and can be re-run after issues are addressed to confirm resolution.
- Configuration — Adjust deployment-level settings within the configuration hierarchy (Environment → Global → Session → Interaction). Changes apply to new sessions and interactions without interrupting operations.
- File store — Upload, browse, and manage files used by the deployment, subject to the quota and read-only policy set in the Admin Portal.
- Analysis — Build analysis sets from production transactions, transcribe interactions, and generate accuracy reports. See Analysis Portal Overview.
- Testing tools — Validate grammars, test TTS synthesis, and exercise Neuron models from the browser before promoting changes.
- Post-processing — Create and manage post-processing profiles for shaping recognition output.
The Admin Portal provides direct access to the Deployment Portal via a button on the Deployment Details page.
Access Control
Some implementations allow cluster administrators dual access to both portals; others restrict this role to the Admin Portal only. Firewall rules and hostname whitelisting using the format ingress_host_name.client_hostname_suffix enable IT teams to control access.
Example hostnames:
- admin-portal.testmachine.com
- deployment-portal.testmachine.com
Customers select which ports are externally exposed. Using separate, configurable ports for each portal simplifies firewall configuration and access management.
Self-Signed Certificates
If you are using self-signed certificates, additional steps are required to view the portal from your desktop browser. See Configuring Self-Signed Certificates for instructions.
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