GVP 8.5 ASR Setup

This guide configures Capacity Private Cloud ASR as a Resource Access Point on Genesys Voice Platform 8.5, then connects it to the Media Control Platform (MCP). It assumes you have already completed the prerequisites in GVP 8.5. The two configuration files referenced below are in the attachment at the bottom of this article.

Create the Application Template

In the Genesys Administrator web page, open the Provisioning tab. Under Environment in the left-hand navigation, open Application Templates.

  • Click New to create a new Application Template.

Genesys Administrator Application Templates with the New button

  • Give the template a name.
  • Choose Resource Access Point as the Type.
  • Click Import Metadata.

New Application Template with Type set to Resource Access Point and the Import Metadata button

  • Click Add in the pop-up dialog.
  • Choose the Lumenvox_Genesys85_MRCPv2_ASR_template.xml file (attached at the bottom of this article).

Importing the ASR template metadata XML file

  • Back on the template screen, go to the Options tab.
  • Click Choose file.

Application Template Options tab with the Choose file button

  • Click Add.
  • Choose the Lumenvox_Genesys85_MRCPv2_ASR_options.xml file (attached at the bottom of this article).

Choosing the ASR options XML file on the Options tab

  • This fills in a list of configuration options, as shown.
  • Click Save & Close.

Application Template Options populated with the provision vrm.client options, ready to Save & Close

Create the ASR MRCP Application

  • Go to Applications in the left-hand navigation.
  • In the right-hand Tasks list, click Create New Application.

Applications view with the Create New Application task

  • Click Browse For Template.

Browse For Template button in the Create New Application wizard

  • Find the Application Template created in the previous section, highlight it, and click OK.
  • Click Next.
  • Click Next again (this page requires no action).
  • Give the application a meaningful name.
  • Pick a host from the list of hosts set up in your environment.

Note: The host you choose is not used for anything. If desired, you can add a host corresponding to the server where the platform is installed, but it is not necessary.

  • Click Next again (this page requires no action).

Create New Application wizard with the application name and host

  • The new application automatically opens to the Options tab.

Warning: In some cases you may see "Load Failed" in the options. If so, change the View from Mandatory Options to Advanced View (Options).

Options tab showing Load Failed, with the View drop-down switching to Advanced View (Options)

  • Edit the Speech Resource URI option.

The value depends on where and how the platform is installed. The format is:

rtsp://<server-host>:<mrcpv1-port>/media/speechrecognizer

For example, if the platform is installed on a server with IP address 192.168.0.20 using the default MRCPv1 port, the value is:

rtsp://192.168.0.20:554/media/speechrecognizer

The host can also be a DNS name, for example:

rtsp://asr-mrcp.example.com:554/media/speechrecognizer
  • Go to the Configuration tab.
  • Open the Server Info section.
  • Under Listening Ports, click Add.
  • Set the port to 9999.

Note: Port 9999 is arbitrary. It is not used for anything here, but the Genesys Administrator interface requires the field to be filled in.

Configuration tab Server Info with a Listening Port set to 9999

  • Save and Close the application.

Add the MRCP Resource to the Media Control Platform

For Genesys to use the new MRCP connection, add it to the Media Control Platform (MCP) connections.

  • Find your Media Control Platform (MCP) application and open it for editing.
  • In the Connections section, click Add.

MCP application Connections section with the Add button

  • Find the MRCP application created in the previous section and choose it.
  • Click the newly added application in the list, then click Edit.

Note: If you click the application name in the list, it may open that application in a pop-up window for editing — if this happens, just close that window. You only want the line highlighted (as shown below) before pressing Edit.

MCP Connections list with the MRCP application line highlighted and the Edit button

  • Change to the Advanced tab.
  • In Application Parameters, enter Provisiontype=primary.
  • Click OK.

Connection Advanced tab with Application Parameters set to Provisiontype=primary

  • Save & Close the MCP application.
  • Restart the MCP application for the changes to fully take effect.

Testing

To test speech recognition, use the SimpleTest application. This test requires that TTS has also already been set up — see GVP 8.5 TTS Setup.

Attachments

FileSizeDownload
Lumenvox_Genesys85_MRCPv2_ASR_options.xml875 BDownload file
Lumenvox_Genesys85_MRCPv2_ASR_template.xml16.2 KBDownload file

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