Administration & Analysis Tools

Capacity Private Cloud ships with a unified, web-based administration surface that lets operators provision tenants, tune deployments, and analyze speech application performance without leaving the browser. The same surface is also exposed as REST and gRPC APIs, so partners and clients can build administration into their own tooling or operate the platform through the supplied portals — whichever fits the organization's processes.

The portals are designed around a clear separation of duties between the people who run the cluster and the people who run a single tenant on it.

Two Portals, Two Roles

Admin Portal — for cluster administrators. This is where licensed tenants are provisioned: a new Deployment is created, given its connection strings to Redis, PostgreSQL, and MongoDB, secured with the appropriate certificates and credentials, and assigned per-deployment admin settings (file-store policy, custom Neuron and acoustic models, custom voices). One Admin Portal manages every deployment on the cluster.

Deployment Portal — for tenant administrators. Scoped to a single deployment, this is where the tenant's own admins tune configuration, run diagnostics, manage files, build and apply post-processing profiles, and exercise grammars and TTS voices from the browser before promoting changes.

The Admin Portal links directly to each deployment's Deployment Portal from the Deployment Details page, which is useful when a cluster administrator also holds tenant-administration responsibility. Where the two roles must remain separate, that link can be left unused and the Deployment Portal exposed only to the tenant's own administrators — separate, configurable ports and hostnames per portal make this straightforward for IT teams to enforce.

See Portals Overview for the full feature reference.

Deployments

A Deployment is the tenant-level unit of the platform: a uniquely identified instance against which a license is issued and configuration is scoped. Every product consumed on the platform — ASR, TTS, CPA/AMD, voice biometrics — is attributed to a Deployment ID, which the Admin Portal provisions in a single step. From that point onward, day-to-day operation happens against the deployment's own Deployment Portal.

Analysis Portal

The Analysis Portal is a browser-based tuning workflow integrated into the Deployment Portal. Tenant administrators build analysis sets from real production transactions, transcribe interactions to establish ground truth, and generate accuracy reports comparing the platform's recognition output to the manual annotation — surfacing per-grammar attribution, out-of-grammar and out-of-coverage rates, word and utterance accuracy, and confidence statistics. Analysis sets can be exported, optionally encrypted, and re-imported into another deployment, which makes it straightforward to move a curated tuning set between staging and production or to deliver a reference set to a customer.

See Analysis Portal Overview for the complete workflow and feature reference.

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