When to Contact Technical Support

Please thoroughly review all product information before contacting Technical Support. Also ensure you have reviewed your responsibilities (see Customer Responsibilities).

Technical Support can assist you with the following:

• Issues with the operation of supported Capacity Private Cloud products in a production or development environment.
• License issues requiring immediate attention to keep a production environment operational or restore it to operation.
• Post-sale technical questions about the operation of supported products.
• Product change or enhancement requests.
• Notification of important project milestones—such as go-live dates, major platform upgrades, or software upgrades—so appropriate staff can be made aware of your plans.
• Scheduling training or other deliverables related to the purchase of Capacity Private Cloud software.